How Does AddMe Reviews Work?

AddMe Reviews is an online review management platform capable of driving more sales to any business by capitalising on the power of online reviews. The platform provides a simple solution for businesses to take control of their online reviews by making it easier to gather and maintain reviews. Positive online reviews can easily be captured across the major review sites, while providing businesses with the tools to effectively manage any negative feedback they may receive.

Influence Customers With Positive Reviews

Over 65% of purchasing decisions are directly influenced by online reviews. If a potential customer sees that your business has more reviews and better feedback, then they are substantially more likely to opt for your services. AddMe has helped businesses of all sizes capture and increase the number of positive online customer reviews they have received.

Reviews Can Improve Your Online Presence

Reviews are a contributing factor to search results on search engines, including Google. As 97% of all consumers read online reviews, it is vital to gather positive reviews for your business. The Google support page states that “Google review count and review score factor into local search ranking. More reviews and positive ratings can improve your business’ local ranking. Your position in web results is also a factor, so search engine optimization (SEO) best practices apply.”

The Review Stream displays summarised information about the most recent reviews your business receives across the top reviews sites. The Review Stream allows businesses to syndicate all their reviews on their own website by easily inserting the stream onto their site. The Review Stream can be customised in a number of ways to make it suit the design of the site. Easily reply to every review in the platform and receive notifications whenever a new review is published.

Reviews are important for every business to help them gain an edge over their competitors. Reputation is one of the most important factors that can turn a business into a successful one and online reviews are a great way for potential customers to read these unbiased evaluations from others. You can use our online Return On Investment (ROI) calculator to calculate the benefits online reviews can bring to your business. The statistics give great evidence about why obtaining online reviews can vastly improve your reputation and increase the ability for your business to grow substantially.

• 87% of all consumers check online reviews before making a purchase decision
• 52% of potential customers won’t choose a business with a review of less than 4 stars
• Only 6% of people say they don’t trust online reviews at all

Customer Satisfaction Matters

Business reviews are critical for success and managing reviews is an important step to not miss out on. 89% of consumers read both your reviews AND how you respond to those reviews. 53% of consumers expect a response to their review within a week. It is important to respond to these reviews because it may deter potential customers if you don’t. Respond to positive reviews by being friendly and thanking the customer for their great feedback. Respond to negative reviews by being professional and acknowledging that the customer’s bad experience has led them to writing a poor review. AddMe Reviews platform uses an indicator for customer satisfaction known as Net Promoter Score (NPS).

Net Promoter Score (NPS)

NPS is a customer satisfaction and loyalty score that is scaled from 0-10 on how likely a customer will recommend your business. The different classification tiers each have clear factors about how customers may perceive your business. AddMe Reviews gives you the ability to set the ranges for each band to more accurately measure your loyalty score. The formula used to calculate the overall satisfaction score is NPS = Advocates%-Detractor%. NPS is a great measurement for overall brand satisfaction and customer perception of your business.